Why New York State Employees Should Use Stovroff & Taylor Travel for Official Travel

For New York State employees and authorized travelers, arranging business travel can be complex — between finding the best fares, complying with state contract rules, and completing the necessary approvals and reservations. That’s where Stovroff & Taylor Travel (often referred to as STT) plays a critical role.

The Official State Travel Partner

New York State has a statewide travel management contract administered through the Office of General Services (OGS). Under this contract, Stovroff & Taylor Travel (operating under Knight Holdings LLC) is designated as the official travel management services contractor for official state business travel.

This means all state agencies, boards, authorities, and authorized travelers are required to use STT when booking travel for official business.

Convenient & Compliant Online Booking

State employees can use the Concur Online Travel Reservation System, a 24/7 booking platform supported by STT. Once set up in Concur, travelers can easily book state-approved flights, hotels, car rentals, and train reservations.

This system automatically:

• Displays state-contract airfares when available
• Shows government or negotiated hotel rates
• Features preferred car rental pricing and tax-exempt car rentals
• Lets travelers save profile information for faster future bookings

Concur also allows employees to designate travel arrangers, so assistants or department travel planners can book on their behalf.

Personalized Support from Travel Professionals

While Concur is excellent for self-service booking, STT also provides personalized support from experienced travel counselors who know state travel policies and requirements inside and out. If your trip is complex — with multiple layovers, international legs, or group logistics — STT agents are available to assist by phone during business hours.

Stovroff & Taylor Travel offers support that covers:

• Telephone and agent-assisted reservations
• Assistance with changes or cancellations
• Help navigating travel policies and ticketing rules
• Emergency assistance services outside normal hours (fees may apply)

This combination of automated capability plus human expertise helps reduce errors, save time, and avoid unnecessary travel costs for employees and agencies.

Contract Benefits & Cost Savings

Using STT ensures that your travel complies with the OGS centralized travel contract, which:

• Guarantees access to negotiated city-pair airfares and other preferred pricing
• Helps New York State get the most value for travel dollars
• Provides system continuity and support across the entire state travel program

Booking through STT also means:

• You benefit from preferred airline contracts and state pricing
• You can take advantage of full fare rules and refund options within the contract
• Hotel and car rental bookings include contracted, tax-exempt pricing when applicable

Professional Travel Services Beyond Business Trips

In addition to official business travel, Stovroff & Taylor Travel also offers:

• Corporate and group travel planning
• Events, incentive travel, and meetings support
• Vacation package planning and personal travel services
• Travel tools such as airport status, TSA information, and travel request forms

Their decades of experience and commitment to quality service make STT a trusted partner for both official and personal travel needs.

How to Start Booking

1. Set up your traveler profile
   Your agency must provide key contact information and traveler details so STT can create your Concur access.
2. Log in to the Concur Travel system
   Once set up, employees can log in, update profiles, and book travel online.
3. Contact STT for help
   Need assistance with booking, changes, or questions about policy? Reach Stovroff & Taylor Travel by phone or email: 
   
   Phone: 800-543-8616
   Email: customerservice@stovrofftaylortravel.com